Service & Support
In-Test supports your equipment throughout its service life: from laboratory design and commissioning to calibration, repair and spare-parts supply. Your laboratory keeps working — we take care of the rest.
Services
What we do
Four service areas — from complete laboratory outfitting to periodic calibration.
Turnkey laboratory outfitting
We design and equip construction materials laboratories from scratch: equipment selection to match your standards and testing volumes, room layout, supply, installation and commissioning.
Commissioning and training
In-Test engineers install and set up the equipment at the customer's site, perform initial calibration and train the staff in test methods.
Service and spare parts
Warranty and post-warranty maintenance, original spare parts from stock, field service teams and remote controller diagnostics.
Calibration and certification
We arrange periodic calibration of force measurement systems and certification of testing equipment with full documentation.
Service process
How servicing works
A transparent workflow: you always know what stage your request is at.
- 1
Service request
You submit a request by phone, email or via the website form, describing the equipment and the nature of the fault.
- 2
Remote diagnostics
An engineer contacts you within one business day: some issues are resolved remotely — via controller settings and software.
- 3
On-site visit or workshop repair
If repair is needed, an engineer travels to your site or the equipment is delivered to our service centre. Spare parts come from stock.
- 4
Verification and report
After the repair we run verification tests and calibration, and hand over a completion report with operating recommendations.
Warranty
Your equipment is covered
Warranty obligations are fixed in the supply contract — no fine print.
24-month warranty
All supplied equipment comes with an extended warranty — 24 months from the date of commissioning.
On-site engineers
Field teams operate across the whole region: commissioning, diagnostics and repair are carried out at the customer's site.
Spare parts from stock
Original spare parts and consumables for popular items are kept in stock — no waiting for delivery.
Need a repair or calibration?
Leave a request — a service engineer will contact you within one business day and propose a work plan.